Refund policy

At Sairoo, we are committed to delivering premium quality chai masala. Since our products are consumable, we maintain strict quality and hygiene standards.

Returns

Due to the nature of our products, we do not accept returns once the order has been delivered.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of delivery.

To process your request, kindly share:

• Order ID
• Clear photos of the product and packaging

After verification, we will provide a replacement or refund, as applicable.

Refunds

Once approved, refunds will be processed within 5–7 business days to the original payment method.

Cancellation

Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

Contact Us

For any return or refund queries, contact us at:
Email: geetanjalithakur016@gmail.com
Phone: 7696699536